Today, we unveil Giulia, the virtual assistant integrated into the Kiosk Mode at "Il Centro" in Arese, one of Italy's largest shopping centers. This is not just another assistant; this is a complete overhaul of what an Info Point within retail can be.

 

"Hi, I'm Giulia. How can I assist you?""

 

Giulia is the chosen name for the artificial human at the shopping mall, adding a touch of sophistication to the experience.

 

Engineered in collaboration with our partner, Kiosk Mode To Get, Giulia started her groundbreaking role in October 2021. Stationed at entrance one of the shopping gallery, she has one purpose: to revolutionize your shopping experience by warmly welcoming and seamlessly assisting visitors.

 

Say hello to the future of retail assistance!

 

Giulia's Kiosk Mode at Arese Shopping Center isn't just a help desk; it's a full-fledged virtual concierge designed to enhance your shopping experience. Here's a breakdown of her specialized services:

 

👉  Navigating Store and Service Directories::

Giulia guides you through the mall's extensive offerings, categorized for your convenience—from dining and fashion to home goods, gardening, health, and wellness.

 

Showcasing Facility Amenities:
Wondering how to connect to Wi-Fi, find the kids' area, or locate a restroom with a nursery? Giulia has you covered, making sure you have all the information you need for a comfortable visit.

 

Whether you're searching for a specific shop or service, Giulia instantly maps out your route, making your experience as seamless as possible. 

 

👉 Win Big with On-the-Spot Contests: 

Giulia instantly informs you about active sweepstakes and lets you enter directly from the kiosk—because who doesn't love winning prizes or snagging exclusive deals during sales or Black Friday?

 

👉  Tailor-Made Shopping Suggestions:

Looking for a deal? Giulia points you to the stores with active promotions, personalized to your needs.

 

👉  Digital Coupons Right to Your Phone:

Get ready to save! Giulia can text discount codes or shopping vouchers straight to your mobile device.

 

👉  Your Transport Guide: 

Not sure how to get there? Giulia provides real-time information on transportation options to and from the Arese center and Milan, including where to catch the free shuttle or bus.

 

👉  Stay in the Loop: 

From carnivals to winter skating rinks, Giulia keeps you updated on all the events happening in the shopping center's gallery.

 

👉  Your Feedback Matters: :

Giulia collects customer feedback and funnels it to the management, providing swift resolutions to any issues that might arise.

 

Watch the presentation video ⤵ to get a sneak peek!

The World Wants to Talk to Giulia!

In just six months, Giulia's Kiosk Mode has interacted with over 5,200 users, exchanging more than 15,000 messages, even answering questions not pre-programmed into her knowledge base. 

 

Unsurprisingly, she's busiest during weekends and peak hours.

Elevating Customer Experience

By integrating a smart kiosk like Giulia, the shopping center not only elevates the customer experience but also gains valuable insights.

👉 For Shoppers: Giulia serves as a 24/7 Virtual Info Point.

👉For Management: She is a crucial analytic tool for assessing customer satisfaction and aiding in decision-making processes.

Management can continually monitor the questions visitors ask Giulia, using these insights to identify popular services and quickly resolve any arising issues.

Knowing what information is most sought-after allows for ongoing optimization of services and an enhanced shopping experience.

Ready to Join the Kiosk Mode Revolution? Click to Learn More!⤵